Incorrect Time

The time in your receiver is set according to the zip code of the physical address on your DISH Network account. The Electronic Program Guide's time is set according to federally assigned zip codes. We are unable to make any changes that vary from the federally assigned zip codes. New activations may see a slight delay in the time being updated.

1. Turn off your receiver from its' front panel power button. (Exception: model 1000 has no front panel buttons, use remote.)
2. Unplug the receiver's power cord from the electrical outlet.
3. Wait 15 seconds.
4. Power your receiver back on.
5. Turn off your receiver from its' front panel power button. (Exception: model 1000 has no front panel buttons, use remote.)
6. Locate the Smart Card in the receiver.
• The Smart Card looks like a credit card and is usually located in the front left of your receiver behind a small door. The door will either swing up or swing down. The Smart Card could be damaged by static electricity. To prevent this, you should touch the chassis of the receiver before touching the Smart Card.
7. Carefully remove the Smart Card for 15 seconds.
8. Carefully reinsert the Smart Card with the colored side up and the arrow facing into the receiver.
9. Power your receiver back on.

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