No Dolby

No Dolby Digital

Verify you are using a Dolby Digital capable satellite receiver, model 4700, 4900, PVR501, 6000, 7100, 7200 receivers and the 4000 and 5000 receivers when used with the Dolby Digital adapter (no longer available).

Press the Sys Info button, above the number 1, on your DISH Network remote.
If your remote does not have a Sys Info button you can remove the Smart Card from the front of your receiver. It is located behind a small door.
If after 30 seconds the system information does not appear on your screen, press the Info button on the front of your receiver.

Verify you are on a Dolby Digital channel. The channels that are being offered in the Dolby Digital format are 300, 303, 318, 319, 350, 351, 9428, 9430, 9440 and the PPV channels noted with a "DD" next to its title.
Verify the Dolby Digital cables are connected from the optical outlet on the receiver to your Dolby Digital Decoder or Dolby Digital stereo receiver.